We may collect the following personal information from you:

• Name
• Contact information, including email address and phone number
• Demographic information such as postcode, preferences, and interests
• Payment information, including credit/debit card details
• Other information relevant to customer surveys and/or offers

We also collect non-personal information about your visit, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on the website
• Cookies and similar tracking technologies

Directly: We collect personal information directly from you when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Fill out a form or survey
• Contact us for support or feedback

Indirectly: We may get your personal information from third parties, including:

• Social media platforms
• Payment processors
• Marketing service providers

Automatically: We passively capture non-personal information using cookies and related technologies.

Cookies are used by us to measure how you use the website, to help improve the quality of your experience, and to present to you personalized content and ads.

We deploy the information collected for the following reasons:.

• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To personalize your experience on our website
• To send promotional emails about products, promotions, or other information you may be interested in.
• For conducting market research and product and service development.
• To ensure the security and integrity of our website
• In order to meet our legal obligations and enforce our terms of service.

We do not sell, trade or rent your personal data to third parties. However, we may share your information with:

• Organizations and individuals that help us operate the Website, perform our business activities, or you engage with
• Payment processors to facilitate transactions
• Marketing partners to send promotional materials
• Legal authorities as needed by law, or to preserve our rights and interests

We are determined to further protect your personal information. We also take appropriate technical and organizational measures to prevent unauthorized access, modification, disclosure or loss of your data. Nevertheless, there exists no method of internet or electronic storage transmission that is perfectly secure and we cannot assure a complete level of security.

You have the right to:

• Access and obtain a copy of your personal data
• Correct any inaccuracies in your personal data
• Request the deletion of your personal data
• Object to the processing of your personal data
• Withdraw your consent at any time

We are using cookies to improve your experience on our website. Cookies are little pieces of data that are stored on your device to allow us to remember your preferences and understand your interactions with our website. Your browser settings allow you to manage cookies you want.

Our website may contain links to other websites. We are not liable for the privacy practices or the content on such third-party sites. We suggest that you take a look at the privacy policy of any linked websites you go to.

We may revise the privacy policy from time to time. All changes will be rendered on this page, and we will notify you regarding major changes through email or on the website homepage. Your continued use of our website after any changes indicates your acceptance of the updated policy.

In case you have any questions or worries about this policy, please reach us at:

Email: sales@firstsouq.com

Phone: +971544502002

This privacy policy is current as of December 1st, 2024.