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Terms & Conditions

Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and First Souq (“Company”, “we”, “us”, or “our”), concerning your access to and use of the FirstSouq.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). By accessing the Site, you agree to be bound by these Terms of Use. If you do not agree with all these terms, please discontinue use of the Site immediately.

Intellectual Property Rights

Unless otherwise indicated, the Site and its content, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. No part of the Site or its Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

User Representations

By using the Site, you represent and warrant that:

  • You have the legal capacity and agree to comply with these Terms of Use
  • You are not a minor in the jurisdiction in which you reside
  • You will not access the Site through automated or non-human means
  • You will not use the Site for any illegal or unauthorized purpose
  • Your use of the Site will not violate any applicable law or regulation
Marketplace Offerings

We strive to display accurate information about the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors. All products are subject to availability, and we cannot guarantee that items will be in stock. Prices and availability are subject to change without notice.

Purchases and Payment

We accept payments via HyperPay under Network International NI as the acquirer. By providing payment information, you represent and guarantee that you have the legal right to use the payment method provided. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees. We reserve the right to refuse any order placed through the Site.

Shipping and Delivery

We partner with Zline Logistics FZCO through Tawzea by e7 Group for the last-mile delivery. Delivery times may vary depending on your location and product availability. We aim to deliver within the specified timeframe but do not guarantee delivery dates. You are responsible for providing accurate delivery information. Please check the First Souq Shipping Policy.

Return and Refund Policy

Returns are accepted within 3 days of delivery and are subject to rejection if the product is defective, damaged, or incorrect. Items must be returned in their original condition with all accessories. Refunds will be processed within 14 business days of receiving the returned item. Shipping fees are non-refundable.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. Prohibited activities include, but are not limited to:

  • Systematic retrieval of data from the Site to create a collection or database
  • Unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means
  • Circumventing, disabling, or otherwise interfering with security-related features of the Site
User Contributions

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality. Any user-generated content you post will be considered non-confidential and non-proprietary. By posting, you grant us the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

Site Management

We reserve the right to monitor the Site for violations of these Terms of Use and to take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use. We also reserve the right to manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable for any modification, suspension, or discontinuance of the Site or any part thereof.

Governing Law

These terms shall be governed by and defined following the laws of the United Arab Emirates. You irrevocably consent that the courts of the United Arab Emirates shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

Dispute Resolution

In the event of a dispute, the parties agree to first attempt to negotiate the dispute informally for at least 30 days before initiating arbitration. Any dispute arising out of or in connection with this contract shall be referred to and finally resolved by arbitration under the rules of the Dubai International Arbitration Centre.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice.

Disclaimer

The Site and its content are provided on an “as-is” and “as-available” basis without warranties of any kind. We disclaim all warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitations of Liability

In no event shall we be liable for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.