About us
First Souq is an online electronics store in the United Arab Emirates, operated by First Souq . We focus on the devices people in the UAE buy most (iPhones and other smartphones, gaming consoles, smartwatches and laptops) and on making buying them clear and safe.
What we promise
• Genuine devices. Every product page states the condition (new, renewed or used), the exact version and the warranty that applies to it.
• Clear prices. Prices are in UAE dirhams and include 5% VAT. Delivery is free when your order total after discounts and coupons is AED 200 or more ; below that the fee is AED 15. The full total is shown before you pay.
• UAE delivery. Most orders arrive within 3 working days of order confirmation. The estimate for your address is shown at checkout.
• Returns. You have 7 calendar days from delivery to return an unused item, under the conditions in our Returns & refunds policy . Faulty, damaged or wrong items are inspected and then handled under the product's warranty and UAE consumer law.
• Secure payment. Card payments are processed by a licensed payment provider. We never see or store your full card number.
Talk to us
Questions before or after you buy? Send our team a WhatsApp message (+971 55 882 3169) or email info@firstsouq.com.
All contact options are on the Contact us page.
Business details
• Operated by: First Souq , United Arab Emirates
• Email: info@firstsouq.com · WhatsApp messages: +971 55 882 3169