Shipping & delivery
We deliver across the United Arab Emirates . The fees and estimates below are the same ones your cart and checkout use.
Delivery fees
• Order total after discounts and coupons of AED 200 or more : free delivery.
• Below AED 200: a delivery fee of AED 15 .
• Prices are in UAE dirhams and include 5% VAT. The final total, including any delivery fee, is shown before you pay.
Delivery times
• Most orders arrive within 3 working days after the order is confirmed (the status changes to Confirmed in My Orders).
• The estimate on the product page and at checkout depends on your address, stock and when the order is confirmed. It is an estimate, not a guaranteed date.
• Remote areas, public holidays, sale periods and bad weather can add time. If your order is delayed, we will tell you.
Order stages
• Pending (or Pending payment): we have received your order.
• Confirmed : we have checked stock and payment and accepted your order.
• Processing : your order is being prepared.
• Shipped : the courier has your parcel and its tracking appears in My Orders.
• Delivered : the parcel has been handed over.
Where we deliver
We deliver to the emirates that are open for sale at checkout. If your address is outside our delivery area, checkout tells you before you pay. We do not ship outside the UAE.
Order tracking
Every order is linked to your account. Sign in and open My Orders to follow each step and the courier's tracking.
Receiving your order
• The courier contacts you before arriving. Please keep your phone reachable.
• For high-value devices the courier may ask for the recipient's name and a valid ID (Emirates ID or passport).
• Check the parcel before you accept it. If the box is damaged or opened, tell the courier and contact us within 48 hours with photos.
• If the courier cannot reach you after two attempts, the parcel comes back to us and we contact you to arrange a new delivery.
Cash on delivery
When cash on delivery is available for your address, it is shown as a payment option at checkout. Please have the exact amount ready.
Questions about delivery
Send your order number on WhatsApp (+971 55 882 3169) or to info@firstsouq.com.